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Renee Gayhart
Director

Recipient Helpline

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View our job opportunities at: http://workplace.alaska.gov ​​​​​

Health Care Services

Our mission is to provide to all eligible Alaskans access and oversight to the full range of appropriate Medicaid services. We also protect Alaska’s most vulnerable populations through our certification and licensing sections.

You can read more about our Mission, Vision, and Core Values.


IRS Form 1095-B for Medicaid Recipients
1095B Tax Form FAQ
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News

    • Adult Enhanced Dental Program Unfunded as of July 1, 2019
      The adult enhanced (preventive) dental program is unfunded effective July 1, 2019. All service authorization requests and claims for adult preventive services with dates of service on and after July 1, 2019 will be denied. The department will pay for authorized adult enhanced dental services completed prior to July 1, 2019, and for seatment or completion of authorized services that commenced prior to July 1, 2019. Adult emergency dental services are unaffected and will continue to be covered. Fee schedules will be updated in the coming weeks. Additional information about coverage for dentures and denture-related services will be released in the coming weeks. Until that time, service authorization requests for dentures will be denied. If you have any questions, please contact Provider Inquiry at (800) 770-5650, option 1, 1, 1 or the Division of Health Care Services’ Medicaid dental program manager, Carrie Crouse, at (907) 334-2403 or Sherri Larue, at (907) 334-2656.
    • Medicaid Budget Supplemental Prevents Medicaid Payment Delays - On May 28, 2019, the Department of Health and Social Services announced that Medicaid payments during the last 3 weeks of June would be delayed until the first week of July due to a budget shortfall. The department is pleased to announce that the requested supplemental to cover the budget shortfall has been approved. At this time, no payments have been delayed and the department expects to pay all Medicaid claims based on normal processing times with no budget shortfall delays.
    • Updated Member Appointment No-Show Report and New Fax Number - An updated version of the Member No-Show Report is now available. Included in the changes is a new fax number, (907) 269-8868. The Division of Health Care Services (DHCS) Quality Assurance (QA) Unit will continue to review each report to determine what actions can be taken to reduce no-show occurrences.
    • Opioid Training/CEU Opportunity for Prescribing Providers
      New Alaska legislation requires a minimum of two hours of continuing education in pain management, opioid use, and addiction for prescribing providers. For information on applicable courses, view the Opioid and Pain Management training flyers on the Enterprise Provider Messages and Announcements page.
    Proposed and Adopted/Filed Regulations

    Mission

    We provide to all eligible Alaskans access and oversight to the full range of appropriate Medicaid services. We also protect Alaska’s most vulnerable populations through our certification and licensing sections.

    Vision

    We will innovate health plans that improve quality of health care for all Alaskans, attract excellent providers, and be known for outstanding customer service.

    Core Values

    Through quality service, prudent use of resources, and satisfied, productive, employees we will promote good health for the people we serve, via ACCESS:

    • ARTICULATE

      Use skills and tools to clearly elicit and convey effective feedback, goals and guidance to all customers and team members.

    • COMPETENT

      Maintain the knowledge, skills and ability necessary to perform our jobs and treat everyone with dignity.

    • CONSTRUCTIVE

      Embrace evidence, data, and best practices to innovate and to improve everything we do; never accept “good enough,” or “that’s the way it’s always been done.”

    • ETHICAL

      Set an example of the ethical values of our division, department and state, recognize and respond to risks, respect and value each member of our team.

    • STRATEGIC

      Appropriately follow policies and procedures; model creativity and support to our team members by giving authority along with responsibility.

    • SINCERE

      Inspire our team members and customers through positive attitudes and by our consistency, fairness, and transparency.
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