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Recipient Helpline

 

1 (800) 780-9972
RecipientHelp@acs-inc.com


If you are a recipient or a recipient advocate and have questions about Medicaid coverage, please call toll free 1 (800) 780-9972 statewide Monday through Friday between 8 a.m. and 5 p.m. After hours, please lea​ve a message and your call will be returned the following business day.

You may also e-mail the Helpline staff at: RecipientHelp@acs-inc.com. The Recipient Services Representative will assist you with your questions about services that are covered by the Medical Assistance program, providing a list of Medicaid enrolled providers, and how to use your Medical Assistance benefits in general. Most problems are solved with the initial call or with a call back. Some problems take longer to investigate and will need more time.

If you have a question about services, you may also find the answer by accessing the Alaska Medicaid Recipient Handbook​.

Providers who have questions about billings, enrollment or covered services, please call Xerox State Healthcare . If you are located in the Anchorage area call (907) 644-6800. If you are located outside the Anchorage area or in another state, you may call toll free at 1 (800) 770-5650.

Provider Information:

Please call Xerox State Healthcare, LLC: (907) 644-6800 or in-state toll-free number: (800) 770-5650.

Provider Inquiry/Provider Services: (907) 644-6800 (option 1) or toll-free: (800) 770-5650 (option 1, 1).

Prior Authorizations