If you are a recipient or a recipient advocate and have questions about Medicaid coverage, please call toll free (800) 780-9972 statewide Monday through Friday between 8 a.m. and 5 p.m. After hours, please leave a message and your call will be returned the following business day.
You may also e-mail the Helpline staff at: RecipientHelp@xerox.com. The Recipient Services Representative will assist you with your questions about services that are covered by the Medical Assistance program, providing a list of Medicaid enrolled providers, and how to use your Medical Assistance benefits in general. Most problems are solved with the initial call or with a call back. Some problems take longer to investigate and will need more time.
If you have a question about services, you may also find the answer by accessing the Alaska Medicaid Recipient Handbook.
Providers who have questions about billings, enrollment or covered services, please call Xerox State Healthcare. If you are located in the Anchorage area call (907) 644-6800. If you are located outside the Anchorage area or in another state, you may call toll free at (800) 770-5650.