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Contact for Heating Assistance:

HAP Staff



Benefit Information Hotline:

(Outside Anchorage)

(In Anchorage)


Toll Free Fax

10002 Glacier Highway
Suite 200
Juneau, AK 99801-8569

Heating Assistance Program (HAP)

The program is open from October 1, 2014 until April 30, 2015. If you received heating assistance this past year, a new application should be sent to you.

If you are looking for assistance with a utility deposit and you live in subsidized housing, you can call the heating assistance office using the numbers to the left of the webpage.

If you have questions about your benefit, please contact our IVR Hotline at 1-888-804-6330 or 269-5777 in the Anchorage area. You can also contact our office at 1-800-470-3058, option #5. Please note that the hotline will not be updated until November 3, 2014. If you call prior to that date, you will be listening to last year’s award information; not information from FY 2015.  Please call after November 3 for FY 2015 award information. 

house with iceHeating Assistance helps households pay a portion of home heating expenses. The program runs from October 1 through April 30. Households with elderly or disabled members may apply from September 1 through April 30. All other households may apply beginning October 1st. The first benefit checks will be processed on November 1, 2015.

Heating Assistance News

  • 2014-2015 Heating Assistance Application (PDF)
  • It is easy to apply.  You can pick up an application at any Department of Public Assistance office, download one at the link at the top of the page or call 1-800-470-3058 to request an application by mail.  It can take up to 45 days to process your application.  The fastest way to receive benefits is to make sure your application is completed in full and you have attached any necessary documentation.  Payments are made directly to your heating vendor and a notice will be sent to you informing you of your benefit amount if you are found eligible. 

If your gross monthly income* is less than the amount below, you may qualify: 


Family Size   Gross Monthly Income



















For each additional household member add $952.


*Payments from the Senior Benefits Program and the PFD do not count as income.


Subsidized Rental Housing Utility Deposit (SRHUD)

Helps pay a utility deposit when households are moving into Section 8 or subsidized rental housing, provided that heat is included in the rent. Applications for the Subsidized Rental Housing Utility Deposit are accepted throughout the year.

Adobe Acrobat Document2015 SHRUD Program application. This application is used for the Subsidized Rental Housing Utility Deposit (SRHUD) program. Please call the Heating Assistance office to request an application.

Income for Seasonal, Self-Employed and Variable Work Schedule Applications

An average of the prior 12 months income is used for self-employed and seasonal occupations. Use the chart to help you decide if you should apply for the 2013-2014 winter season:For individuals that are self-employed, seasonally employed, or work rotating/variable work schedules, an average of the previous 12 months income is used to determine eligibility.  Use the chart to help you decide if you should apply for the 2014-2015 winter season. 

Note: documents followed by Adobe Acrobat Documentmust be viewed and printed with Adobe Acrobat. You can download a copy of this application free at: Adobe Acrobat READER

NOTE: Completed forms can not be returned over e-mail. E-mail should be used with discretion when relaying or requesting confidential or timely information, as documents may be delayed or rerouted and breaches of document confidentiality may occur.