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Shawnda O'Brien
Shawnda O'Brien


Vitamin D bannerVitamin D is important for strong bones and may contribute to overall good health. Alaskans should select foods that are high in vitamin D, such as Alaska salmon, and should talk with their health care provider about vitamin D and the risks and benefits of supplementation.

News & Updates

  • April 11, 2019 – Senior Benefits for May and June Suspended
    Individuals currently receiving $76 per month in Senior Benefits, will not receive benefits in May or June due to insufficient funding.  At this time we anticipate no reduction in benefits to those individuals receiving $175 and $250 per month. The payments made to seniors, while set in statute (AS 47.45.302), are subject to the available state funding for the program. If the state budget is not sufficient to continue to pay recipients in the lowest tier ($76) of the payment scale, regulations allow for the program to suspend payments to the lower tiers of the program. The Division of Public Assistance has begun notifying recipients of this change. Recipients who receive Supplemental Nutrition Assistance Program (SNAP) benefits will have their cases updated to allow for an increase in benefit as a result in the suspension of their Senior Benefits.
  • February 19, 2019 - The IVR Hotline Is Now Available
    The IVR Hotline is now available for information on your Heating Assistance Program (HAP) application! Call 1-888-804-6330 from anywhere within the State of Alaska or (907) 269-5777 in Anchorage and follow the prompts to find out the most current information on the processing timeline for the HAP program as well as the status of your Heating Assistance application. You will need your application ID number to find out the status of your application. You can find your application ID number on the upper right corner of the letter we sent you notifying you that we received your application. We thank you for your patience as we work to upgrade the HAP software.
  • January 23, 2019 -Notification Letter of Information Compromised
    This notice was sent to residents at addresses that have been or still are a participant of the Department of Health & Social Services, Division of Public Assistance programs. It notified individuals on April 26, 2018, it was discovered that information contained in the DPA’s eligibility database may have been breached. The notice provided things individuals can do to minimize their risk.
  • June 28, 2018 -HIPAA and APIPA Breach Notification?
    ANCHORAGE – The Alaska Department of Health and Social Services (DHSS) had a security breach which may have disclosed personal information of individuals who have interacted with Division of Public Assistance (DPA) in the Northern region. Due to the potential for stolen personal information, DHSS urges Alaskans who have been involved with the DPA Northern region offices to take actions to protect themselves from identity theft. (more?)
  • February 5, 2018 - Temporary Office Hours (Homer)
    Open: Monday, Wednesday, and Fridays - 10:00am to 2:45pm
    DPA staff not available in the office on these days:
    Tuesday, Thursday, Saturday and Sunday

Office Changes

Aug. 8, 2017 - Sitka Office Closure
The Sitka Public Assistance Office will be closed until further notice due to staff vacancies. The Juneau District Office will be processing applications and providing the full range of services to the Sitka Community. (Read more)

Coastal Office to be a Virtual Contact Center
The Public Assistance lobby located on the 4th floor of the Frontier Building (3601 C St.) in Anchorage is now closed to the public in order to transition that office into our Virtual Contact Center. There is a drop box located in the building in Suite 120 for those who would like to drop off paperwork.  Those who need to contact an office in person should call or visit one of the following locations:
Gambell DPA Office
400 Gambell St
Anchorage, AK 99501
Muldoon Job Center
1251 Muldoon Road
Anchorage, AK 99504
The Division of Public Assistance (DPA) is making a significant change that is taking place now through this summer to improve our responsiveness. Phone calls to Ketchikan and Juneau field offices will go directly to voice mail so they can be more effectively answered through either an “interview line” or a “general number” for all other inquiries. This will increase our ability to respond to customer needs in a timelier manner. Learn more...


The U.S. Department of Health and Human Services (HHS) Office of Inspector General (OIG) recently confirmed that the HHS OIG Hotline telephone number is being used as part of a telephone spoofing scam targeting individuals throughout the country. Learn more...

A phone number that was once used for the Denali KidCare program is now being used to ask people for their credit card number in order to win a prize. The phone number related to this activity is 888-318-8890. This is not a State of Alaska government phone number. People should not call this number or give out Medicaid or credit card information.

Emergency Helplines

Pregnant Women
If you have submitted an application for Pregnant Woman Medicaid and have not received a notice informing you of the status of your application, please call 1.844.864.2229 (BABY).  Please be prepared to provide your case number, your full name, social security number, and a valid phone number.
Medical Emergencies
Please call 1.844.231.7880, if you submitted an application for Medicaid and someone is experiencing an emergent need for medical assistance such as
  • Medical procedures to address a life threatening illness or injury
  • Travel for high risk medical procedures
  • Prescriptions that need to be filled
Community Resources
For information about community resources that may help you until your application is processed, please call 2-1-1.

Medicaid Recipient Helpline
If you are a recipient or a recipient advocate and have questions about Medicaid coverage, please call toll free
800.780.9972 statewide Monday through Friday between 8 a.m. and
5 p.m. or email the Helpline staff at: