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Quality Assurance Unit

In the Division of Senior and Disabilities Services (DSDS), the Quality Assurance Unit works to ensure the health and welfare of recipients through the monitoring and oversight of services to participants and their families. Unit staff conduct case record reviews, oversee critical incident reporting, review mortalities, conduct complaint investigations and monitor and report on data.

The Quality Assurance Unit strives to provide technical assistance as needed, deliver excellent customer service, and to collaborate with stakeholders and other DHSS agencies to meet our Division’s mission of promoting health, well-being and safety for individuals by facilitating access to quality services.

The Quality Assurance Unit is responsible for the following activities:

  • Case Record Review of Medicaid Waiver Participants
  • Critical Incident Report Review, Investigations, Remediation and Reporting
  • Mortality Review, Investigations, and Reporting
  • Investigation of  participant related complaints and noncompliance
  • Critical Incident Report (CIR) Investigation as related to system compliance
  • Quality Monitoring Reporting for system improvement activities

 

Quality Assurance Unit Staff Contacts

Patrick Walker – Unit Manager, Health Program Manager III
Patrick.Walker@alaska.gov, 269-3673
Manages and oversees all functions of the Service QA unit

Meg Sampson – Health Program Manager II
Meg.Sampson@alaska.gov, 269-3969
Supervises QA incident screeners, mortality reviews, case record and utilization reviews

James Drayton – Health Program Manager II,
James.Drayton@alaska.gov, 334-0889
Complaint investigations, technical assistance, and complaint intake

Gail Kurth – Health Program Manager II,
Gail.kurth@alaska.gov, 269-6778
Complaint investigations, technical assistance, complaint intake lead, and develops quality monitoring reports

Terry Rosso– Health Program Manager II
Theresa.Rosso@alaska.gov, 269-0932
Complaint investigations, technical assistance, and complaint intake

Karen Engstrom– Health Program Manager I
Karen.Engstrom@alaska.gov, 269-3658
Complaint investigations, mortality reviews, and quality monitoring reporting

Renee’ Rudd –Heath Program Manager I
Renee.Rudd@alaska.gov, 269-3686
Incident report screener, investigations related to incident reports, technical assistance, complaint intake and develops quality monitoring reports

Jo VanOort – Medical Assistance Administrator I
Jo.VanOort@alaska.gov, 269-4136
Incident intake, incident screener, technical assistance, conducts case record reviews, and utilization review

Vacant – Medical Assistance Administrator I
Incident intake, incident screener, technical assistance, conducts case record reviews, and utilization review

Resources

  • Use the following link to submit certification related emails, requests for PCA training waivers, variance application materials and any certification related questions: DSDSCertification@alaska.gov

  • For information on submitting critical incidents reports, complaints or other related reports,
    follow this link:link to Centralized Reporting main page