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SDS Harmony Data System

Introduction to Harmony

The SDS Harmony Data System is a data management system for SDS programs. SDS staff manages both the clients and the providers their specific unit works with in Harmony. SDS Certified Providers will work within Harmony to create an environment, where providers and SDS units can all see the status of applications and ongoing case work. Documents connected with a person, their current status, and their history, will be immediately visible. 

SDS Harmony is more than just data management; it’s a great communication tool. The need to fax or use DSM will reduce drastically. Even though SDS will introduce providers to the system slowly, eventually all providers will have access to the specific information necessary for each client.

    • Less use of DSM.
    • Maintains demographics information!
    • Visibility of data for management of programs!
    • Real time info.
    • Keeps history of actions!
    • Reminders to update applications & plans! Certification Reminders!

Certain providers will obtain access to the system to submit program applications and plans:

    • Care Coordinators will be able to enter initial & renewal applications and plans, and send & respond to case specific communications with SDS in the Harmony system.
    • Personal Care Agencies will submit applications, renewal applications, and send & respond to communications with SDS in the Harmony system.
    • Hospital Discharge or Nursing Home staff who either apply for General Relief or facilitate Long Term Care authorization will submit these applications to SDS within Harmony.
    • A DDRC grantee will assist individuals with their application for disability determination in Harmony.
    • A person on the Disability Registry may request access to update your registry information.
    • The ADRC prescreening will be done in Harmony.

What Computer Skills Do I Need?

Your computer must meet certain minimum requirements to access the system. To obtain details, click on the links below:

You should also know how to:

    • have a professional email address that is easy to remember - we suggest to use your name or your business name as part of the email address;
    • have an email address that does not contain names of others or allows access by others to your business email address (ie – not “”)
    • have email that accepts attachments (use your email settings to accept attachments and clear out your inbox often)
    • open email messages and attachments;
    • save documents to files in your computer;
    • attach documents to email messages;
    • open and use different internet browsers, to include Internet Explorer
    • and open, read, modify, and save changes to documents in the most current versions of Microsoft Word or Open Office, and Adobe Acrobat Reader

Please note that if you are using a “Hotmail” email address, we are finding that the SDS email system has trouble sending email with attachments to Hotmail addresses. SDS webinars will not work if you are using an “AOL” email address. Please consider establishing a new professional email with another service such as, but not limited to, “Gmail”.

If you want to attend SDS webinars, please check your computer system here to see if it is compatible for GoToMeeting.

You should have basic working knowledge of Protected Health Information (PHI) and how to work with digital and paper documents under HIPAA rules

You should have basic knowledge of working with secure websites that require you to create a unique username and password.

How to Obtain Access

At this time, access to the Harmony Data System is limited to staff of:

    • Care Coordinator Agencies
    • Personal Care Agencies
    • Hospital Discharge Units
    • Long Term Care

Contact your agency's Harmony System Access Coordinator to gain more information.
Related forms are:

Learn More and Get Help

If you need help with your computer (for example, if you cannot print), consider contacting your local agency IT support person. If this is not an option, there are several businesses in Alaska that provide general computer troubleshooting. An option is the Alaska Small Business Development Center​ that offers computer classes. Another option is to search the internet for a solution by typing a description of the problem into your browser’s search window.

If you need help with the Harmony System, consider signing up for our frequent training sessions by clicking HERE. If you have already completed the training, click on the links below to access our Harmony Help on-line resources:

Reference Materials For:


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